Customer Focus
Posted by VoluntaryActionSheffield
Discover how to deliver excellent customer care and acquire the skills needed to deal with difficult situations.
| When | Mar 02, 2010 from 09:30 am to 04:00 pm |
|---|---|
| Where | Sheffield city centre venue |
| About | pr, training, press coverage, public relations, media management, performance, marketing and communications, effectiveness |
| Type | conference |
| Who |
Anyone who comes into contact with clients or customers, whether you are new to customer service or looking to refresh your skills. |
by
VoluntaryActionSheffield
—
last modified
Feb 12, 2010 10:04 AM
This course will help you to
- Define what is ‘good’ and ‘bad’ customer service
- Deal with complaints
- Understand attitude and body language
- Use various communication techniques
- Develop problem-solving skills
- Maintain customer relations
- Create the right image.
For more details contact CArron Charlesworth tel 01142536623 or at training@vas.org.uk
More details are available at the event website
