Safe Working and Handling Conflict
Posted by VoluntaryActionSheffield
This course focuses on developing the skills needed by workers who often encounter aggressive or disruptive individuals, and need to defuse risky situations.
| When | Sep 21, 2010 from 09:30 am to 04:00 pm |
|---|---|
| Where | Sheffield city centre venue |
| About | conflict |
| Type | training |
| Who |
anyone who has to deal with the potential of aggressive behaviour from service users or members of the public. |
by
VoluntaryActionSheffield
—
last modified
Aug 19, 2010 11:54 AM
The session will help you to:
- Identify, assess and minimise risk factors in your work
- Consider how conflict and frustration escalates to aggression
- Examine techniques for managing conflict and defusing aggression
- Ensure that your organisation's risk management plan meets your needs
- Cope with incident-related stress
This course will be repeated on 7 July 2011.
For more details contact Carron Charlesworth tel 01142536623 or at training@vas.org.uk
More details are available at the event website
