Telephone Skills
Posted by VoluntaryActionSheffield
Whether you are a receptionist, support worker, administrator or negotiator, using the telephone to provide services or information is a skill you can’t afford to ignore.
| When | Sep 28, 2010 from 09:30 am to 12:30 pm |
|---|---|
| Where | Sheffield city centre venue |
| About | admin |
| Type | training |
| Who |
everyone who uses the telephone as part of their work. |
by
VoluntaryActionSheffield
—
last modified
Aug 19, 2010 12:27 PM
This course will help you to:
- Recognise and manage the impact of your verbal style
- Consider ways of building rapport without visual clues
- Learn and practise questioning and summarising skills
- Respond to difficult callers
- Know how and when to take messages
This course will be repeated on 10 February and also on 28 June 2011.
For more details contact Carron Charlesworth tel 01142536623 or at training@vas.org.uk
More details are available at the event website
