Telephone Skills
Posted by VoluntaryActionSheffield
Whether you are a receptionist, support worker, administrator or negotiator, using the telephone to provide services or information is a skill you can’t afford to ignore.
| When | Nov 30, 2010 from 09:30 am to 12:30 pm |
|---|---|
| Where | Sheffield city centre venue |
| About | telephone |
| Type | training |
| Who |
Suitable for: everyone who uses the telephone as part of their work. |
by
VoluntaryActionSheffield
—
last modified
Nov 04, 2010 11:51 AM
This course will help you to:
- Recognise and manage the impact of your verbal style
- Consider ways of building rapport without visual clues
- Learn and practise questioning and summarising skills
- Respond to difficult callers
- Know how and when to take messages
Due to the popularity of this training course, we have added an extra date to our calendar.
The new date will be - 30 November.
This course will also be repeated on 10 February and also on 28 June 2011.
For more details contact Carron Charlesworth tel 01142536623 or at training@vas.org.uk
More details are available at the event website
