Leadership actions in difficult times

The following list is a collection of actions which leaders have suggested are vital during difficult times.

• Appear calm and cheerful.
• Get close to the action – show that you realise the stresses which people are under.
• More than ever, be a role model for the organisation’s values.
• Make sure that members of the leadership team speak with one voice.
• Visit branches - don’t get stuck in head office.
• Show individuals that they are valued (particularly people in backroom jobs who may feel taken for granted).
• Think corporately rather than narrowly.
• Seek out and spread examples of where the organisation has made a real difference to an end user.
• Take tough decisions – prune or park non-essential activities.
• Increase the use of volunteers.
• Look for quick wins to give a sense of progress.

Have your say

• What other actions would you include here?
• Should a leader be doing these things all the time?

Either add your suggestions as a comment at the bottom of the page or join the discussion on the role of the leader forum.