Improving performance

At its heart, quality is about understanding and meeting beneficiary and stakeholder needs, delivering outcomes and continuously learning and improving.

Collecting evidence of performance and assessing this against your aims and objectives, and against good practice, is an important part of managing your organisation. Once you understand your current performance, you will be better able to improve what you do.

Both you and your stakeholder will benefit from effective ways of collecting, analysing, using and sharing information about your performance.

This section helps you to monitor and evaluate your performance and its quality.  

News

• New accountability and learning research report by CES

Useful links

• Charities Evaluation Service (CES) provide lots of support to help improve skills and knowledge about measuring and improving quality. As well as training and publications, the CES website also provides free downloads.  
• Strategy and Impact (NCVO)

Have your say

Why not start or join a conversation in the improving performance forum.

Or contribute to this site by writing a case study about your experience. Contact knowhow@city.ac.uk for more information.